Can A Focus on Customer Experience Save RadioShack?
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Despite a less than stellar report card for its fiscal first quarter ending May 3, 2014, along with a downward trend of uninspiring financial results, RadioShack Corp. is forging ahead with its turnaround strategy focused on enhancing the customer experience everywhere possible. RadioShack’s first-quarter revenue dropped 13%, to $736.7 million. The mobility platform sales fell 19%, and its retail platform decreased more than 9%. RadioShack CEO, Joseph C. Magnacca, said during the company’s June 10 first-quarter earnings....

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