The NFL season may be over, but the Tampa Bay Buccaneers just notched a big victory. The league’s annual “Voice of the Fan” named the franchise first out of 32 teams in Customer Service Experience. The team is no stranger to this award: The Buccaneers were tops in the category in 2012 and 2013 as well.
The “Voice of the Fan” study, commissioned by the NFL, gathers information about game day experiences in an effort to rank all 32 franchises in seven categories. The research is conducted through....