During the Jan. 29 American Airlines fiscal fourth quarter conference call, CEO Doug Parker was amazed at the strides the company has made in the past year from a customer engagement/customer loyalty perspective.
For the fourth quarter, American Airlines earned a record net profit of $1.3 billion, benefiting from a better than 40% drop in its fuel bill from the same period last year.
“It’s hard to imagine just two years ago this American Airlines was emerging from bankruptcy,” Parker said, according to Seeking Alpha....