Since the pandemic hit the U.S. in March, there has been a massive shift toward e-commerce, which has turned the shopping pyramid on its head.According to data from IBM’s U.S. Retail Index, the pandemic has accelerated the shift away...Read More

Did you know that you can have a conversation with &pizza? Not just about a support issue or to order a pizza — you can do those too — but you could just text them to say hi or see how they’re doing. It’s just one of...Read More

Cheetah Digital Debuts Next Generation Personalization Solution at Signals 2020 Cheetah Digital, a cross-channel customer engagement solution provider for the modern marketer, announced Cheetah Personalization at Signals 2020. This next...Read More

Air Canada’s transformed Aeroplan loyalty program is now live. Existing Aeroplan accounts and membership numbers have automatically moved to the new program. Aeroplan miles are now "Aeroplan points," with prior balances honored on...Read More

Target Corporation and Ulta Beauty have announced a strategic, long-term partnership to transform the beauty landscape with Ulta Beauty at Target. The “shop-in-shop” concept will offer established and emerging prestige brands online...Read More

The COVID-19 pandemic has dramatically shifted daily routines, forcing business leaders to react quickly to adapt engagement strategies and support for employees and customers. Almost immediately, hundreds of thousands of support agents and...Read More

New members are the lifeblood of a loyalty program. But getting a customer to enroll is just the first step in what should become a long and lucrative relationship. How are you leveraging your loyalty program and marketing tactics to encourage new...Read More

Red Lobster Offers Limited-Edition, Gift Boxes Filled With Cheddar Bay Biscuits Red Lobster is serving up limited-edition, festive gift boxes filled with Cheddar Bay Biscuits. Starting November 16, give the gift of everyone's favorite...Read More

Callaway and Topgolf are entering into a definitive merger agreement. Callaway and Topgolf will combine in an all-stock transaction creating a global golf and entertainment leader. The number of shares to be issued is based upon an implied equity...Read More

Pizza Hut is partnership with plant-based leader Beyond Meat to bring a plant-based meat pizza to the masses with the nationwide launch of new Beyond Pan Pizzas, the Beyond Italian Sausage Pizza and the Great Beyond Pizza. This first-in the...Read More