A clash of the titans, featuring names like Google, Apple, Verizon and American Express, is now underway.  What are these giants, representing internet services, devices, mobility and financial services, battling for?  They all want to...Read More

I recently attended a digital media conference in with several well-known brands and companies openly discussing their social solutions.  As we talked through sessions, over coffees, dinners, and into the wee hours of the night, 3...Read More

Can the powerful and positive emotions that occur when playing games be harvested for the business world? It’s a thorny question and a radical idea that is gaining traction, especially at this year’s SAP TechEd conference held in Las...Read More

The Internet being what it is, I should disabuse you now of any notion that this is a conversation about getting into bed with your customers—unless, of course, you manufacture beds. But even then, the kind of customer intimacy I’m...Read More