As I look forward to the holiday season (yes it is hurtling towards us again), I now do all of my planning, negotiating and actual shopping from the comfort of my armchair. And as a result, my buying habits have changed over the past few years...Read More

While Halloween is all about reveling in the macabre, there’s nothing scary about the $6.86 billion consumers plan to spend on the 2011 Halloween season. This spook-tacular figure comes from National Retail Federation’s (NRF) 2011...Read More

In response to new market forces such as globalization, product commoditization, industry consolidation, and the global explosion of data, many industries are redesigning their business models and launching new connected services. But monetizing...Read More

For Kenny Jahng, an online media consultant in Livingston, New Jersey, there has been no shortage of ‘aha’ moments affirming the educational value of his kids’ iPad 2. Seeing his 10-year-old daughter chat with an after-school...Read More

Many CRM systems are still built as though one-size-fits-all. That’s not terribly surprising: In the early days, having any kind of CRM system was better than having no CRM system at all, so a one-size-fits-all approach was acceptable...Read More

Have you ever made dinner reservations at multiple restaurants and then forgotten to cancel the ones that you didn’t use? While multiple reservations might be convenient for diners, no-shows cost restaurants thousands of dollars per month...Read More

Interested in social media for your business?  So many of us are searching for how to use social media in our organizations – whether they are large global enterprises or small local businesses.  As we move into having a big...Read More

Out of the blue, a customer rings up and asks his account representative, “Can you deliver two million widgets by Tuesday of next week?” There’s a moment’s pause, and then the rep says, “Yes!” So here’s...Read More

This whole thing started at a playground. True story!  While letting my little boy climb on a retired railroad engine – black and shiny and ominous in its stillness – I was struck that when you get up close, you see vast number...Read More

Although mobile commerce continues to grab increasing shares of the holiday shopping market, most of Google’s largest advertisers are blowing their chances of fully exploiting that trend because they don’t have mobile sites. In...Read More