As I start to write this, it’s that odd day in the States known as Black Friday. While respectable Brits are toiling away in their offices (thinking about the future of CRM solutions, in my case), huge numbers of Americans are engaged in a...Read More

Gartner likes to publish the Top 25 Supply Chains every year. Unfortunately, there’s one supply chain the esteemed analyst firm continues to overlook. And it just so happens to be the greatest supply chain success story of all time. I...Read More

When the IT boss won’t invest in tools that empower workers and boost their productivity, is it time to raise your voice? When mobile tools are treated as ‘executive jewelry’ available only to corner office-types, doesn&rsquo...Read More

Your iPhone 12 is finally here, and it’s ringing. Quick: What do you know about the caller? Is it a customer? If so, what is your CRM system telling you about this customer—right there on the screen, even while the phone is ringing...Read More

I vividly remember when it happened.  It was not so long ago in a month called July when I was asked at a cocktail party the inevitable fallback question “So, what do you do?”  I immediately begin to brace for their...Read More

The amount of data is doubling every year. Information from devices, machines and social data, (think Big Data) creates an entirely new set of challenges and reinforces the fact that data will continue to grow exponentially for the foreseeable...Read More

Games: a destroyer of productivity, an enabler for procrastinating employees, right? Not always. In fact, letting – nay, encouraging – your workers to install and play games like Angry Birds can actually boost your mobile deployment...Read More

We tend to, collectively, think of social media as either “personal,” ”political,” or “commercial.” “Personal” is connecting with old friends from high school, or sharing your love of...Read More

Making data and analysis tools available to all takes the rhetoric out of decision making. Almost half of the population of Pakistan is under the age of 19. Think about that for a moment; what would life be like here, if half the people in this...Read More

True story:  I think we don’t get to where we are in life without help from our mentors.  I have had a few really good ones in my life, but my first one was my teacher, my friend, and my pastor.  He was the first to speak to...Read More