This week’s Decoded Fashion conference revealed that New York’s fashion designers are increasingly savvy users of technology, especially for creating engaging customer experiences — but the industry faces more wrenching change in...Read More

The lighting, colors, materials, variety of common areas and the extensive use of glass help give the building a high-energy, dynamic atmosphere. Cubicle farms continue to live long and prosper and have become the de facto method to organize...Read More

Those of you who know my evangelistic tendencies vis a vis CRM solutions may be shocked at the title of this week’s blog. What? Could Leaper be suggesting that CRM is not in itself the be-all and end-all? No, it’s not. I rather like...Read More

I seem to be on a Richard Branson roll.  Earlier this month I wrote about how I thought Branson’s banking endeavors would benefit from a focus on the kind of personalized customer service that he’s brought to Virgin Atlantic...Read More

Small businesses are in many ways the lifeblood of the economy. They hold the key to economic recovery around the globe because of their role in driving innovation and creating jobs. Historically, small businesses and entrepreneurs...Read More

When Richard Branson and the Virgin Money team joined forces with Wilbur Ross to bail out the UK’s Northern Rock bank, a lot of the pundits took note and started to wonder if Branson might have as disruptive an effect on banking as he&rsquo...Read More

By now, the New York Times article has been widely-circulated and discussed of how Target uses predictive analytics to figure out, based on purchasing patterns, whether women are pregnant and then mails them coupons for relevant items &ndash...Read More

If you follow the media industry you will note significant announcements every week. From new tablet devices, to distribution deals and methods, there is increasing uncertainty in not only the distribution models but fundamental questions like...Read More

Of the top 100 brands, how many of them call you a customer?  Take a look and do a quick count (I’ll give my answer at the end). Now, for how many of these brands do you advocate?  Do you justify your purchases to your friends, ask...Read More

I believe every manager is a member of three teams:1. The people that report to that manager. This is usually what someone means when they refer to “my team.”2. The external stakeholders in other departments they work with every day...Read More