Drinking my coffee one recent Saturday morning, I was slightly startled by a headline in the weekend Review section of the Wall Street Journal entitled, “The Customer as a God.” Religious considerations aside, I was at once...Read More

By Claudia Linke, Editor, SAP.info Processes that manage themselves. Products that tell machines what to do next: the next industrial revolution will open up completely new possibilities for the manufacturing industry. A new type of production...Read More

What do the Southwest Airlines boarding process and the video game Halo have in common? They both rely on swarm intelligence to improve their experience. Swarm intelligence describes the behavior of a population of simple agents whose aggregate...Read More

(Image credit: Getty Images via @daylife)By Mario Herger, Senior Innovation Strategist, SAP“Fun is just another word for learning” – Raph Koster (Game theorist) When I see my five-year old son’s curiosity as he...Read More

By Jacqueline Vanacek Big data offers a grand challenge to reinvent major sectors of the US economy like healthcare, retail, energy and manufacturing. In my recent conversation with Deputy Director Thomas A. Kalil of the White House Office of...Read More

Catadores are the heart and soul of ASMARE, an association of hundreds of recycling professionals located in Belo Horizonte, Brazil, and the reason the organization was created 22 years ago. They are also the reason that I’ve spent nearly...Read More

Pink Floyd—The Wall (Photo credit: Wikipedia)By Jamie Anderson, Director, Global Solution Marketing, Web Channel & eCommerce Solutions, SAP“Hello, is there anybody in there? Just nod if you can hear me, is there anyone...Read More

A barber shop would seem an unlikely place to collect business wisdom.  Yet I have a story to tell of a little barber shop with lessons for any “commodity” business that wonders how they can differentiate and succeed. My story...Read More

High-tech training has obviously been around for years and infiltrated many sports. But the London 2012 Olympics is a showcase for how mobile has also infiltrated modern athletics. One reason is the way the Olympics is a one-every-four-years...Read More

Most sports fans know that home teams have an advantage over visiting teams even though they have never seen any hard facts that prove it.  While fans believe in the home field advantage, they hotly debate the reason for its existence. ...Read More