They lurk quietly in neighborhood garages and large offices, concocting wild ideas and rolling out new business models and products that can take entire industries by storm.  These companies have big ideas that are driving profound change...Read More

“If television’s a babysitter, the Internet’s a drunk librarian who won’t shut up” -Dorothy Gambrill, Cat and Girl, 2005As a youth I lived in a strict house, where television viewing was restricted to one-half...Read More

Today, there are 200,000 small businesses in New York City. Someday, any one of them could become a multinational corporation like SAP, creating thousands of jobs and supporting the global economy in countless ways. Kicking off the SME Summit...Read More

Content Strategy is a very confusing topic in business and marketing circles. There are plenty of folks out there trying to define content strategy and differentiate it from traditional marketing, content marketing, digital marketing, social...Read More

The other day I wrote about the research we had undertaken in the course of writing The Customer Experience Edgeand four distinct qualities that are critical an outstanding customer experience. Let me go on to say that I’m not alone in...Read More

If you follow the SAP blogs at all closely, you’ll know that the past few weeks have been very exciting for SAP. Todd Wilms wrote about SAP 360 Customer and the unveiling of SAP CRM Powered by SAP HANA. Richard Howells expanded on that 360...Read More

Shoppers already dispirited by the crowds and commodities at the mall this holiday season can take heart—there’s a better way. JustBecause is a new Facebook iPhone app that turns gift-giving on its head, focusing on the product not...Read More

Speaking to a journalist in 1969 John Lennon offered these insightful, almost prophetic words: “…and the Left Wing talk about giving the power to the people… you know…anybody knows that the people have the power. All we...Read More

Everyone believes that rapidly advancing technology is changing the game, but that’s only half the challenge businesses face. The more significant challenge is this: Digital customers are changing the rules. Armed with smart phones and...Read More

A gap has always existed between companies and customers. Top management formulates a brand promise, and through messaging, packaging, sales, product/service delivery and other means, it works to fulfill that promise. But as author Michael...Read More