VIEW ARTICLES FROM AUTHOR

Evite Invites Loyalty Through Constant Evolution

  • May 11 2018
  • Resource: Leaders in Customer Loyalty

Evite is world’s largest digital platform, and it’s almost inevitable that we’ve all crossed paths with the brand at some point. Maybe it was a friend’s birthday or a Halloween Party. For the last 20 years, the company has...Read More

Boxed Chips Away at Bricks-and-Mortar Bulk Grocery World

  • May 09 2018
  • Resource: Leaders in Customer Loyalty

In the imaginative minds of a 6-year-old, an empty cardboard box is the greatest toy ever invented.   One second, it’s an airplane. Four seconds later, it’s a fort. Then it’s put on top of a wagon and becomes a go-kart...Read More

Finding Cheap Flights is the First Step in Building a Great Travel Itinerary—and Loyalty

  • May 08 2018
  • Resource: Leaders in Customer Loyalty

For a lot of people, going to college in Hawaii would be either a dream or a disaster. Oceans, beaches, luaus. Happiness? Yes. Desire to study? Forget it.   That wasn’t the case for Patrick and his wife. The two successfully survived...Read More

Loyalty at Sunglass Hut Can be a Challenge to Find, But Delivers a Very Rewarding Look

  • May 07 2018
  • Resource: Leaders in Customer Loyalty

The 16th hole of the Phoenix Open is professional golf’s equivalent of a frat party. Rather than wide open fairways, the 16th is like someone placed a fairway in the middle of a football stadium. Three levels of stands holding 20,000...Read More

A New Customer-First Approach Has Changed the Culture at CIBC

  • May 03 2018
  • Resource: Leaders in Customer Loyalty

As one of the biggest banks in Canada, CIBC could easily have kicked back and continued to reap the rewards of its dominant size. But it didn’t. It got scrappy, changed its focus and has become a better bank as a result. Loyalty360 spoke...Read More

Captain D’s Finds Its New Rewards Program to Be Rewarding for Customers—and Itself

  • May 02 2018
  • Resource: Leaders in Customer Loyalty

Captain D’s Seafood Kitchen first opened its doors nearly 50 years just outside of Nashville—about as far from the ocean as one can get, but with the promise to bring “the spirit of the coast at every table.” It has done so...Read More

USA Today Network Focusing on Innovation to Create Experiences and Drive Loyalty

  • April 18 2018
  • Resource: Leaders in Customer Loyalty

James Carroll sits on a wall inside of Colleville Cemetery in Normandy, France. The cemetery sits high on the cliff overlooking what is commonly known as Omaha Beach—one of the primary invasion spots during D-Day, when Allied Forces invaded...Read More

Fresh Air: Delta Private Jets makes sure its passengers experience the life of luxury, before, during and after flights

  • April 16 2018
  • Resource: Leaders in Customer Loyalty

For years, the private jet industry was a relatively closed world, reserved exclusively for the rich and famous.   However, with more and more discount airlines entering the market—balancing out their cheaper fares with additional...Read More

With 53 million Rewards Members Wyndham Has a Simple Philosophy: Don’t Make It Complicated

  • April 09 2018
  • Resource: Leaders in Customer Loyalty

Eliot Hamlisch was sitting in the lobby of a Microtel Inn & Suites by Wyndham just outside Minneapolis when a construction foreman walked through the door and up to the registration desk. He was working with his crew on a site a few blocks...Read More

Sonic Crafting A Taste of Things to Come

  • April 02 2018
  • Resource: Leaders in Customer Loyalty

Each year, SONIC Drive-In has a competition among some of its highly visible and creative employees—its carhops. Many of its carhops, who deliver meals to customers parked in drive-in stalls, use roller skates as their preferred mode of...Read More

Displaying results 1-10 (of 29)
 |<  < 1 - 2 - 3  >  >|