Having recently read The Power of Habit, I’ve learned that it is possible to provide a very positive experience when leaning on the volatile human.  We need to empower our employees yet provide them with clear, concise training to...Read More

Breaking news – major changes to travel loyalty programs!  Lots of discussions are happening around this topic lately.  As jaded as I may be, these changes didn’t seem like breaking news to me, my initial reaction was...Read More