Mark Johnson

Jay Hubbs and the Best Western Hotels and Resorts marketing team no longer talk about “getting back to normal” as far as the travel and hospitality industry goes. “Dorothy Dowling would say not ‘return,’ but reset...Read More

Michele Driscoll is Vice President of Customer Engagement, Loyalty, Personalization and Promotions at CVS Health, parent company of CVS Pharmacy, an innovative health solutions retail pharmacy with nearly 10,000 locations across the United States....Read More

For Michele Driscoll and her team at CVS, change isn’t something feared – it’s welcomed.  “Our goal is to continue to innovate our programs and really provide our customers with value and with a personalized...Read More

Despite the simplistic nature of a car wash, Mayra Chimienti knows that this experience would not exist without a tremendous change in the last couple of decades. “[Car washes have] evolved as consumer trends have evolved, and we are now in...Read More

Erin Levzow is the Vice President of Marketing Technology for Del Taco, an American-Mexican fast food chain with over 600 locations that specializes in a combination of traditional Mexican and American dishes. Loyalty360 CEO Mark Johnson spoke...Read More

Ryan Ostrom is Chief Marketing Officer and Executive Vice President at Jack in the Box, which has over 2,200 locations, primarily serving the West Coast of the United States. Loyalty360 CEO Mark Johnson spoke with Ostrom about their Jack Pack...Read More

As far as Ryan Ostrom is concerned, Jack in the Box restaurants have become the “Jack of All Trades” when it comes to the quick-service restaurant space. “We’re like the jack of all trades, serving chicken, taco and burger...Read More

Lisa Hallam is the Senior Director for Loyalty and Consumer Strategy at Papa John’s, the world’s third-largest pizza delivery company with more than 5,500 restaurants in 49 countries and territories as of June 28, 2021. Loyalty360 CEO...Read More

Julia Draper is the Vice President of Marketing at rue21, a leading teen specialty retailer which operates over 650 stores in 45 states. Loyalty360 CEO Mark Johnson spoke with Draper about the customer engagement efforts at rue21 and its rewards...Read More

Most everyone knows Papa John’s creed: Better Ingredients. Better Pizza.® But the pizza brand can now add one more to that list: a better loyalty program. Papa John’s loyalty program Papa Rewards reached a milestone this summer...Read More