Luke Russell

Among a plethora of factors that impacts the supermarket customer experience, store employees hold the key to customer satisfaction and long-term customer loyalty, according to the Retail Feedback Group’s 2016 U.S. Supermarket Experience...Read More

Bed Bath & Beyond CEO Steven Temares has touted personalization as a key objective to increase brand loyalty for quite some time. In late November, Bed Bath & Beyond took a major step along its personalization path after it acquired...Read More

Loyal customers at C Spire, which earned the Platinum Award in the “Voice of the Customer” category at the inaugural Loyalty360 Awards in March 2014, have responded incredibly well to its latest customer experience and relationship...Read More

Officials at SessionM, a Boston, MA-based mobile-first marketing automation and loyalty platform, believe that last month’s acquisition of LoyalTree, a Pittsburgh-based provider of integrated point-of-sale (POS) marketing software for retail...Read More

For AMC Theatres, 2016 was a thrilling and captivating year−not only for its loyal customers, but for its internal executive team as well. AMC Theatres eclipsed five million members in its AMC Stubs loyalty program, adding more than 2.5...Read More

Editor’s Note - This story was originally published in January's Loyalty Management Online, and is part of Loyalty360’s “Best of 2016.” We wish you and your family a happy holidays, and will return to our regular...Read More

Editor’s Note - This story was originally published in February's Loyalty Management Online, and is part of Loyalty360’s “Best of 2016.” We wish you and your family a happy holidays, and will return to our regular...Read More

Editor’s Note - This story was originally published in June's Loyalty Management Online, and is part of Loyalty360’s “Best of 2016.” We wish you and your family a happy holidays, and will return to our regular content...Read More

Editor’s Note - This story was originally published in May's Loyalty Management Online, and is part of Loyalty360’s “Best of 2016.” We wish you and your family a happy holidays, and will return to our regular content...Read More

Editor’s Note - This story was originally published in February's Loyalty Management Online, and is part of Loyalty360’s “Best of 2016.” We wish you and your family a happy holidays, and will return to our regular...Read More