Luke Russell

Starwood Hotels and Resorts is partnering with Major League Baseball to provide loyalty members once-in-a-lifetime experiences with their favorite teams. The Starwood Preferred Guest program is now offering a new line of loyalty rewards in...Read More

AMC Theatres, which offers a premium movie-going customer experience, just added another compelling reason to become a loyal customer. AMC Theatres acquired Carmike Cinemas this week and the deal is valued at about $1.1 billion, including the...Read More

During Wednesday’s fiscal fourth-quarter conference call, Luxottica Group CEO Massimo Vian was full of confidence and pride, reflecting on past achievements, but more importantly, looking ahead to a very bright future. Technological...Read More

Founded in 2012, Clutch empowers consumer-focused businesses to identify, target, message, and engage their best customers. Its modular Consumer Management (CM) platform enables companies to capture customer data across all channels including in...Read More

Choice Privileges, the 25 million-member loyalty program from Choice Hotels International, is wasting no time in engaging customers following its recent improvements. The company has announced “Stay Twice, Get a Free Night,” a...Read More

Sporting goods store Sports Authority announced on Wednesday that it, along with several of its affiliates, has filed for Chapter 11 bankruptcy. The filing will allow the organization to restructure to achieve better financial positioning going...Read More

Mike Ptak, VP of Loyalty, Sales, Snipp, participated in a comprehensive interview with Loyalty360 about how to build customer loyalty in retail. Besides offering tips on creating customer loyalty in the retail market, Ptak also discussed the...Read More

Consolidation and optimization are two words that will be used quite often in 2016 for Sears Holdings Corp. as it attempts to stem the tide of negative EBITDA. And one of the key pillars of hope for Sears is its Shop Your Way loyalty program...Read More

For officials at Buffalo Wild Wings, they always try and stay on the cutting edge of technology innovation and customer loyalty. As a result, the company launched a pilot loyalty program called Blazin’ Rewards last fall. The early results...Read More

Consumers are lowering the bar when it comes to customer service, and that customer service through social media channels is on the decline, according to a new report from NICE Systems and the Boston Consulting group. The new research revealed...Read More