When is Customer Feedback a Really Bad Idea?

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The other day I found myself in the slightly annoying position of being unable to procrastinate any further. I had to – finally – admit defeat and just well get on with a domestic DIY project that I’d been in varying stages of denial and avoidance over for a few days. This meant writing a list. And working things out. And measuring things with a tape measure. I can do all these things, but I don’t particularly enjoy any of it and, as such, I’m not especially....