The Art of Listening and Its Impact on the Customer Experience

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“The greatest compliment that was ever paid me was when one asked me what I thought, and attended to my answer.”  ~ Henry David Thoreau I try to be a good listener.  I really do.  But I am totally guilty of violating (at least) one cardinal rule of good listening.  I start mentally formulating my response while the other person is still speaking.  According to the experts, it means that I am not taking in all that is being said because my attention in....