Everyone is talking about customer experience. What it is, why it’s important, how to deliver and how to improve it. Everyone, it seems, has an opinion. Which is why I thought you’d be interested in hearing what the experts are wondering about.
These are the Directors and Managers of CX inside Fortune 500 companies. The CMO’s and IT leaders my firm and I advise and support in the day-to-day of planning and delivering on the promise of customer experience. They all have....