The year was 1995. Wells Fargo became the first major bank to give their customers online access, enabling them to create accounts, check their balances and review their bank statements.
Fast forward 30 years. The customer you serve today wants to conduct every aspect of their banking digitally, whether their money is at rest, moving through the payments system or working for them in the capital markets. If that customer perceives that your institution isn’t up to the digital....