In today’s market, few industries are changing rapidly or drastically as travel. While some travel agencies have been done in by the ease of independent booking brought about by mobile apps and online bookers like Hotels.com, Carlson Wagonlit Travel has remained as successful as ever by emphasizing corporate policy compliance, business travel, and now with the impending launch of Loyalty Booster by CWT.
Loyalty360 sat down with Scott Brennan, president of CWT’s hotel....