Large infrastructure projects don’t build themselves. One company executing such giant undertakings is Overland Park, Kansas-based Black & Veatch. Founded in 1915, it is a global enterprise that oversees projects with the input of clients as well as the communities and end-users that will be impacted by those projects.
José Pires, global business excellence leader for Black & Veatch, speaks with Loyalty360 about how the relationship with these stakeholders forms the....