WAYNE, PA, Feb 21, 2012 (MARKETWIRE via COMTEX)—Employee engagement in the U.S. retail sector has sunk to its lowest levels since 2009, according to a new study which claims that engagement is directly linked to customer satisfaction, staff retention and financial performance.
The Kenexa High Performance Institute—a division of Kenexa, a global provider of business solutions for human resources—has conducted global, evidence-based research into employee engagement for more than 25 years. Its latest report—“The....