HERNDON, Va.—Vovici™, a Verint® Systems (NASDAQ: VRNT) company and leading provider of Voice of the Customer and enterprise feedback management solutions, today announced the results from its newly published Voice of the Customer (VoC) survey, “Don’t Be in the 4%: New Research Reveals That 96% of Companies are Leveraging the VoC to Improve Business Performance.”
From December 5-11, 2011, in collaboration with customer strategy consultancy Peppers & Rogers Group and 1to1 Media®, Vovici conducted an....