New Allegiance Voice of the Customer Platform Redefines Customer Research and Accelerates Retention

Voice of the Customer

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- First to integrate social media and mobile/SMS feedback, text analytics and surveys into a single, real-time customer feedback management platform - SALT LAKE CITY – May 4, 2010 – Allegiance today announced it has accelerated the way companies attain critical customer insights and make business decisions with the launch of Engage7, the first Voice of the Customer (VOC) platform that integrates social media and mobile/SMS feedback management, text analytics, ad-hoc and transactional surveys and powerful reporting into a....

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