The LEGO Group honored for driving continuous improvement using quality customer experience measurement metrics
PALO ALTO, California, June 25, 2013 - Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, congratulates its customer The LEGO Group for winning a Forrester Research Outside In Award in the Measurement category. The award, given for the set of practices required to measure customer experience quality metrics on an ongoing basis, and the use of that data to drive....