DSW, a leading branded footwear and accessories retailer, is steadily paving its road to customer-centricity. Focusing on customer engagement and brand loyalty has sparked DSW on its customer-focused journey.
During the company’s third-quarter financial results call on Tuesday, President and CEO Mike MacDonald discussed the company’s road to customer experience success.
MacDonald turned to DSW’s customer-centric focus.
“Over the past 12 months, DSW has also made significant inroads in becoming even more customer....