Discover Earns Top Honors for Highest Customer Call Satisfaction in Credit Card Industry

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Rating from Leading Call Center Benchmarking Group Includes Post-Service-Call Telephone Surveys with Cardmembers RIVERWOODS, Ill.—Discover finished with top honors in the first targeted customer service evaluation of credit card industry call centers by Service Quality Measurement Group (SQM), the leading benchmarking firm for more than 450 leading North American call centers. Discover received SQM’s award for Highest Customer Satisfaction for the ....

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