The customer experience has emerged as the single most important aspect in achieving success for companies across all industries, according to a new study released by ForeSee.
At the end of 2013, there were more mobile devices on Earth than people, the study shows. The business challenge is to increase the velocity of growth through:
Customer Retention
Customer Upsell
Acquire New Customers
Acquire through marketing
Acquire through word of mouth
Among some prime business challenges are poor investments, missed opportunities, channel....