Some brands talk about customer experience while other brands live it. Maria Brous, Director of Media & Community Relations at Publix Super Markets, explained to Loyalty360 her company’s steadfast commitment to customer experience, customer engagement, and employee engagement.
Who is the champion of Customer Experience at Publix?
As a privately owned and operated company, each of us as owners is responsible for the customer experience at Publix. It starts at the top with our CEO and President. As we hire, train, and....