For Deepika Pandey, Group Vice President, Digital Marketing and Customer Experience at Walgreens, the company’s ongoing commitment to customer experience, customer loyalty, and customer engagement has elicited a unique result from customers.
“We have more than 8,200 stores and over six million customers visit our stores each day, but when you talk to our customers, many of them refer to their store as “My Walgreens,” Pandey told Loyalty360. “That is the greatest compliment that we can get: We are part....