Comcast Corp., the nation's largest video, high-speed Internet and phone provider, has demonstrated a fresh commitment to customer service with the creation of a new customer experience position.
In a Sept. 26 blog post, Comcast President and CEO Neil Smit wrote that Charlie Herrin has been named SVP Customer Experience, and will work across all business units to “reimagine the customer experience and ensure that we are delighting our customers at each touch point.”
This announcement comes as Comcast has received recent....