Wayfair Gets It Done Online Via Online Customer Engagement
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With one of the world's largest online selections of furniture, home furnishings, décor and goods, including more than seven million products from over 7,000 suppliers, Wayfair needs to be at the top of its game to spark customer engagement and brand advocacy. And Wayfair is getting it done online in a variety of ways that has led to customer acquisition and customer loyalty. Here’s a snapshot of its first-quarter performance: Wayfair generated $747 million in net revenue, an increase of 76% over the same period last year....

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