Last month Verint announced its acquisition of leading voice and mobility customer self-service software provider Contact Solutions. The acquisition extends Verint’s customer engagement optimization portfolio, and continues its strategic omnichannel customer engagement expertise by strengthening its self-service offerings to include voice-based and mobility self-service.
Loyalty360 caught up with Dave Capuano, Global Vice President, Integrated Marketing, Verint, to learn more about how this acquisition will impact its....