Verint® Systems Inc. (NASDAQ: VRNT) is now incorporating offline survey-taking capabilities with its Voice of the Customer Analytics™ solution.
“Mobile is fast becoming the preferred choice of customers’ interactions” said Greg Stock, Verint senior vice president, enterprise feedback management upon announcement of the new feature. “Collecting offline, transactional customer and employee feedback and adding it to a big data repository unlocks enormous potential for customers and helps maximize the....