During a panel discussion titled, “The Changing Role of Leadership in Building Customer Loyalty,” at the 9th Annual Loyalty Expo, presented by Loyalty360 – The Association for Customer Loyalty, Loyalty360 CEO and CMO Mark Johnson asked panel members about trends in customer loyalty.
Seth Rabinowitz, SVP, Marketing & Fan Engagement, New York Jets answered the question quickly and succinctly.
“The biggest trend is getting into this space,” Rabinowitz said.
His simple and straightforward response....