A third of consumers harness online channels following poor customer service
The most successful businesses make customer satisfaction their top priority, but for any company that fails to do so, the consequences can be catastrophic. Research from NewVoiceMedia, a leading provider of cloud contact centre technology, reveals that nearly a third of us (31 percent) post online following inadequate customer service, spreading the complaint across our networks and beyond.
Thanks to social media, internet forums and review channels, the....