Papa Johns has announced a major overhaul of its digital ordering experience in partnership with Google Cloud, unveiling new AI-driven capabilities to make ordering faster, more accurate, and more personalized for its more than 150 million customers worldwide.
The announcement was made at NRF 2026, where Papa Johns revealed it would be the first restaurant partner to adopt Google Cloud’s expanded Food Ordering agent, an AI solution designed to unify voice and text ordering across channels. This technology is part of Google Cloud’s Gemini Enterprise for Customer Experience, which aims to integrate commerce and customer service on one platform.
The new system promises an omnichannel ordering experience spanning mobile apps, websites, phone calls, kiosks, and even in-car interfaces. By deploying this AI across all touchpoints, Papa Johns is seeking to eliminate friction in the ordering process and set a new standard for digital interactions in the restaurant industry.
Key features of the Food Ordering agent include an Intelligent Deal Wizard that automatically applies the best promotions to boost value and reduce cart abandonment, Advanced Voice & Group Ordering to better handle complex, multi-person orders, and a no-tap reordering flow that proactively recognizes returning loyalty customers and speeds up repeat purchases. These innovations are intended to enhance convenience, accuracy, and customer satisfaction across the board.
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