In 2014, after listening to its customers and making the customer experience a top company priority, Panera Bread launched Panera 2.0−a series of integrated technologies to enhance the guest experience for all consumers no matter how they choose to use Panera.
Fast forward two years and CEO Ronald Shaich holds a laser focus on Panera 2.0.
“We are focused on making Panera a better competitive alternative by improving the guest experience in two ways,” Shaich said during the company’s Feb. 10 fourth-quarter....