TELUS Heightens Customer Experience and Support with AI-Powered Asynchronous Messaging
TELUS International announced it is rebranding to TELUS Digital Experience by the end of the third quarter of 2024. The Canadian technology company plans to revolutionize customer support and experiences with its cutting-edge TELUS Expert Messaging service. Integrated into the My TELUS app, the innovative tool offers 24/7 customer support through asynchronous messaging, allowing customers to start, pause, and resume conversations at their....