The latest news in the world of customer experience and customer loyalty.
Chipotle Snares New CEO From Taco Bell
Given Chipotle’s well documented food safety issues during the past few years, amid its pursuit to regain customer trust and brand loyalty, it’s been a topsy turvy time, to say the least. This week, Chipotle looked to Taco Bell to acquire its new CEO. According to an article in the New York Times, Brian Niccol, CEO at Taco Bell, will replace Chipotle’s founder, Steve Ells, as CEO on March 5. Niccol....