Erich Dietz, VP, Worldwide Strategic Accounts, InMoment, believes that cultural commitment is an absolute necessity in creating a superior brand customer experience.
Dietz, who was a featured speaker during a recent Loyalty360 webinar titled, “CX: The Art of the Possible,” which was presented by InMoment, believes that culture and leadership extend beyond a CEO saying on an earnings call that “we care about the customer.”
Loyalty360 caught up with Dietz to learn more about how crucial cultural....