Newegg, one of the top tech-focused e-retailers in North America, strives on a daily basis to take its customer experience levels to higher levels. Providing a unique customer experience through heightened customer engagement methods is a priority for Newegg.
Loyalty360 caught up with Merle McIntosh, SVP of Sales & Marketing at Newegg, to learn more about the company’s intense approach to customer experience.
“CX is definitely a differentiator these days,” McIntosh explained. “In many ways, most products....