During Marvin Ellison’s 15 months as CEO of J.C. Penney, he has been thoroughly impressed and blown away by the store associates’ “warrior spirit” that drives the internal culture and has triggered positive fiscal results for the company. Increased customer engagement and brand loyalty are headed in the right direction at J.C. Penney.
“In my 15 months here, I’ve visited approximately 100 stores and conducted over 70 town halls with associates,” Ellison said during the Feb. 26 fourth-quarter and....